This policy applies to payments made to GetL1 for GetL1. Suppliers never pay, so it concerns Buyers only.
Free trial and Free plan
The 14-day trial and the Free plan cost nothing and need no card. At the end of the trial your company moves to Free automatically; nothing is charged.
Cancelling a paid plan
- A company admin can cancel anytime from Billing → Cancel renewal, or by writing to [email protected].
- The plan stays active until the end of the month or year already paid for, and is not renewed after that. Your data stays available on the Free plan.
- We don't refund the unused part of a month or year that has started, except as below.
When we refund
- Duplicate or wrong charges: if you were charged twice or an amount different from the one shown, we refund the extra amount in full.
- Renewal you didn't intend: if you write to us within 7 days of an automatic renewal and haven't run a live auction in the new period, we refund that renewal.
- Unused credits and AI packs: extra auction credits and AI reading packs are refundable within 7 days of purchase if none of them has been used.
- Service failure: if a fault on our side stopped you using a paid feature for a significant time, we will offer a refund or credit in proportion.
Credits and AI reads that have been used are not refundable. A failed AI read is never charged.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay within 5–7 working days of approval. Bank or card processing may take a few more days. You'll receive an email when the refund is issued.
Contact
Write to [email protected] with your company name and the invoice number. We reply within one working day.